Your home

Just like plants need care to grow, it's important to know who can support you at university. At City St George's, we have a number of support teams who will be there for you throughout your journey.

Table of contents

Support services

The university is here to provide you with support, whenever you need it.

Support@City

You can submit a query through Support@City, our online support system, which securely shares your question with a relevant staff member who will be able to help.

Visit the Student Support Hub

You can also visit us in person at the Student Support Hub, on Level 1, Drysdale Building, where our Student Advisers will be happy to help you. During term time, our Advisers are available 9am-6.30pm.

Through Support@City and the Student Support Hub, we're here to help you with a range of topics including:

Further support on Academic and Digital skills is also delivered in the Student Support Hub. For further information on the range of support available to you throughout your time at City St George's, take a look at the Student Support Services page and Your School and Course pages on the Student Hub.

A obstructed view of two students talking in a student area

Student Health and Wellbeing

The Student Health and Wellbeing team are here to help you throughout your journey with us, offering both practical and emotional support. The team are made up of four specialised services:

  • Student Health & Wellbeing Engagement Service - offers first contact conversations, check-in appointments, drop-ins, and signposting to a range of helpful services and resources.
  • Student Mental Health Service - offers support for students with a range of mental-health experiences, including; newly or long-term diagnosed mental health conditions, those with recent mental-health concerns, and those who require help linking to crisis services.
  • Student Disability & Neurodiversity Service - offers support for disabled students and students with specific learning differences, and offers screenings for Dyslexia, Dyspraxia, Autism and ADHD.
  • Student Counselling Service - offers confidential, specialist counselling to support you and to help you understand any issues or difficulties that may be affecting your wellbeing.

If you’d like to access any of the support above, please complete the e-referral form.

Wellbeing support

  • A student relaxes

    City St George's wellbeing app

    Available to all students for free, the City St George's wellbeing app offers wellbeing support and helpful ways to build healthy habits by:

    • Creating a personalised self-care plan with 'Chatbot Charley', and tracking how your feel and what's on your mind
    • Discovering health and wellbeing information, including support and events on offer at the University
    • Connecting with other students on the platform.

    Download the Wellbeing app  for iOS or Google Play, and it will ask you to complete a short questionnaire to see your wellbeing score.

  • Self-help guides

    Made in collaboration with the NHS, City St George's has a virtual bookshelp of self-help guides offering tools and resources to support you, whatever life throws at you.

    Covering topics from anxiety, sleep, depression and many more, you can download guides as a pdf or listen to them in audio format.

    Access the Self Help guides anytime you need from the Student Hub.

  • togetherall logo

    Togetherall

    At City St George's you have access to free, confidential online support from Togetherall, a digital mental health service that is available from any location, 24 hours a day, 7 days a week.

    You will be able to access this using your university email address, so you will need this first.

    Find more information and register for Togetherll on the Peer Mental Health Support page on the Student Hub.

A group of students sitting in the Law building smiling and chatting

Course Buddies

Starting university, whatever your stage of life, can be daunting. That's where Course Buddies comes in. The Course Buddy team will match you with a current student on your course who is in their second year or later, to help you feel at home in your first few months of university.

Your Course Buddy will be able to give you tips with your course, guide you around campus and share their experience.

Keep an eye out for Course Buddies at the Welcome Fair on Tuesday 27 January, 12.30pm to 2.30pm, in the Pavilion at the University Building, where they'll be able to answer your questions.

You can find more information including FAQs and apply on the Course Buddies website.

Chaplaincy

The Chaplaincy team is here to support you and help you practice your faith during your time at City St George's.

They offer support to everyone, welcoming every faith including those with non-religious beliefs. You don't have to make an appointment – you can just get in touch or pop in for a chat.

The team is made up of our Coordinating Chaplain, Revd Ian Worsfold, University Iman, Sheikh Musa Admani, and leaders from a variety of religions.

They are based at the City Faith Centre on Level 1 of the Tait Building on the Clerkenwell campus, and you can find their contact details on the Student Hub.

Here's a short video introducing your Chaplaincy team:

Welcome from the Chaplaincy Team

Safety at City St George's

Stay City Safe

Your personal safety is important to us, and we aim to create an environment where everyone feels safe to thrive in their studies. To help, we have created Stay City Safe, a space for you to find resources to help you stay safe, learn what you can do if something goes wrong, how to report an incident, and where to go for support. Stay City Safe covers important topics like:

  • Protecting yourself against theft
  • Safe relationships
  • Saftey on nights out
  • Safety on campus and in the city

Stay City Safe brings together advice and support from safety experts at City St George’s and local partners including Islington Council and the Metropolitan Police.

Report + Support

City St George's Report + Support platform is where you can report issues of bullying, harassment, discrimination, domestic abuse, hate incidents and hate crime, sexual harassment or sexual violence. If you have experienced any of these things, or you are concerned about someone who has, you can report it on Report + Support.

When you make a report, you can choose whether to include your personal details, like your name. If you choose to include your personal details a member of staff will get in touch to talk about the options available to you.

In an emergency, please call UK emergency services on 999 and our Campus Security on 020 7040 3333.

You can find more information about the platform, including a video on frequently asked questions, on the Support Services page on the Student Hub.

Further support

Uni Cares

If you’re a care-leaver, care experienced, a young adult carer, a young estranged student, or an asylum seeker, we have support for you at City St George's that goes beyond finances and academia.

The UniCares service is here to provide you with pastoral support and answers to your queries in a timely manner, as well as other benefits tailored to your individual needs. The University wants you to feel a part of City St George's because you belong here.

If you believe you’re eligible, please contact citycaressupport@citystgeorges.ac.uk as soon as possible to ensure you can receive the support on offer.

Learn more about how UniCares can support you on UniCares page on the Student Hub.

Dignity and Respect Advisers

If you have experienced bullying or harassment, City St George's Dignity and Respect Advisers are here for you.

Our Dignity and Respect Advisers are a group of staff volunteers who have been specially trained to provide advice and support to students who feel they are being subjected to harassment or bullying, or have themselves been accused of harassment or bullying. Their role is to listen and help explore the available options to resolve the issues, no matter how sensitive.

Find out more about how the Dignity and Respect Advisers can help on the Dignity and Respect Advisers page on the Student Hub.

IT Support

City St George's IT Support is here to help keep your tech running. You can reach them through the following ways:

  • For online support log onto IT Self Service. If you are having problems logging in you can raise an incident as a guest
  • For telephone support call our friendly and supportive IT Service Desk team on 020 7040 8181. Phone lines are open 24 hours a day, 365 days a year
  • For in-person support they offer face-to-face IT support and expert advice to all students at City St George’s. Find the Student IT Service Point in the Student Support Hub, 1st floor, Drysdale building, on Clerkenwell campus and Bayes Library 1st floor, Bunhill Row, Moorgate Campus.

Please note that IT Support is available once your IT account has been activated as part of your registration.

To access IT support Self Service, you will be prompted to enter your University email address. Please use the first half of your new University email address which is your name or username, followed by @city.ac.uk. For example, Jamie.Jones@city.ac.uk. For further information on how to log into the University's IT systems and services, please refer to the Student Hub.

Students' Union Advice and Support service

City St George's Students' Union Advice and Support Service is independent from the University and offers free, impartial and confidential advice to City St George's students on a range of issues including:

  • Academic Advice – Extenuating Circumstances, Academic Appeals, Academic Misconduct, Fitness to Practice, Complaints, and Conduct and Discipline
  • Money Advice – Budgeting guidance and signposting to support
  • Short Term Loans – Interest free loans of up to £200 to help students with temporary or unexpected financial hardship
  • Guidance and support on Bullying, Harassment and Sexual Assault.

For more information on available advice and how to access it, head to the Student Union's website.