Your home

When you arrive somewhere new, you unpack all of your belongings and organise everything in it’s proper place. On this page, we’re helping you unpack the essential tasks to get started at university.

Table of contents

Registration and enrolment

To confirm your place on your programme, you'll need to complete the registration process for your course on campus.

You will be allocated a time slot to attend registration, where we'll:

  • verify your identity
  • check your qualification documents (where required)
  • issue your student ID card

Please make sure you attend your allocated session and bring any required documents with you. Details of what you need to bring and your allocated time slot will be provided before you arrive.

For some larger programmes, students may be allocated different registration sessions based on surname. Please check your joining information carefully.

a student studying on a computer.

Timetables and Welcome induction

To help you prepare for the start of your course, we’ll send you a Welcome email after you have completed your Applicant Task Record activities.

This email will include information about your Welcome and induction programme and direct you to your course induction timetable.

Your induction timetable will show the key activities you need to attend, including Welcome events, programme induction sessions and important information to help you settle into university life.

You can view induction timetables here

You can view the term dates for your course here:

Please check your timetable regularly before you arrive, as details may be updated closer to the start of term.

Disclosing disabilities and health conditions

City St George's warmly welcomes and supports students who are disabled, neurodivergent, have a Specific Learning Difficulty (SpLD) or have a mental health condition.

In order to access disability services, you will need to provide us with supporting information, such as a diagnostic report or a letter from your GP or specialist. Supporting evidence should be sent to disability@sgul.ac.uk and if you have any questions regarding what to send to us or what support we can offer, please do reach out to us.

Accessing disability services

To access the service, please complete our online registration form. We will then be in touch to discuss your support needs.  If you would prefer to complete the form with an adviser, or would like it in any other format, please contact us.

Disabled Students' Allowance

As well as registering with us, we would also recommend you apply for support from the Disabled Students’ Allowance as soon as possible. Disabled Students’ Allowances (DSA) is funding available to you through your funding body which provides support for you to enable you to access your course and to offset any disability related expenses.

Find out more about DSA and how to apply.

Once your application has been accepted by your funding body you will be asked to attend a Needs Assessment. This is where you will have equipment and other support recommended for your individual needs. If you have any questions about this, please do reach out to us, we're here to help.

Contacts to know about before you arrive

There are lots of people at City St George's who are here to help you and answer your questions. Here's a quick summary of key serivces and teams you may need to know about.

  • A student advisor is talking to a student in an office

    Support teams

  • A staff member at a stall talks to a student at a welcome fair

    Central services

    • IT services - if you need any assistance with your technology or accounts, the IT team offer face-to-face, telephone and online support. You can contact the IT team by email at itav@sgul.ac.uk.
    • Security - if you ever need to report an incident on campus or are having trouble gaining access to somewhere then you can contact Security on 020 8725 2841.
    • Student Support Services - get in touch with our friendly student adivsers for general questions who are here to help you throughout your time with us.
  • A member of staff talks to a student in an office

    School contacts

    If you need advice on course-related issues, such as your timetable or information about module content, you can speak to your Course Officer.

    Find details for your Course Office on the  'Your School and Course' page on the Student Hub.

Important information for your studies

Terms and Conditions for Study

During the registration process, you will need to read and agree to the Terms and Conditions for Study at City St George's and be aware of the Student Protectoin Plan. We encourage you to familiarise yourself with these, which can be found on our University website.

Your Student Charter

Your Student Charter has been developed with student and staff input, and outlines what you can expect from the University and Students' Union, but also what is expected from you. Read your Student Charter on the Student Hub.

Things to do right now

Register with a GP

Please visit the Your Health page on the Student Hub to find a GP near you and register.

Once you are registered with a GP, you will be allocated a NHS number which will entitle you to free consultations with your GP or a specialist if you are referred to one. You will however have to pay for any medication you are prescribed which currently costs £9.90 per item, unless you meet criteria outlined on the NHS website.

Please make sure when registering with a dentist that you state you want NHS care otherwise you will be treated as a private patient.

Check out the NHS website for top tips about getting medical care as a student.

Need Occupational Health support? For enquiries or to submit documents, email Occupational Health.

Organise your money and funding (UG)

If you haven’t arranged funding for your course yet, Student Finance England offer loans to cover tuition fees, as well as maintenance costs.

You can explore funding options on the Scholarships and Bursaries page.

Study and Travel Fund 

If you're from a lower-income household, you may be eligible for our new Study and Travel Fund to help with the cost of course materials and travel to campus.

There's no separate application to complete. Simply apply to Student Finance England, provide your household income details, and make sure you and your parent(s), partner or sponsor(s) give consent for Student Finance England to share your household income information with City St George's by 31 May 2027.

Student Support Fund (formerly the City Hardship Fund and the Access to Learning Fund) 

If you experience unexpected financial difficulties during your studies, you may be eligible for the Student Support Fund (formerly known as the Hardship Fund). It provides financial support to eligible new and continuing students who need extra help with essential living and study costs. Both funds will be available during Term 1. Visit the Scholarships and Bursaries page for full eligibility details, application information and key dates.

If you are disabled, or if you have a specific learning difference, health or mental health condition, you may be able to access the Disabled Students' Allowance (DSA). You can find more information on the DSA, including eligibility and how to apply on the Government’s website. You can contact our Student Health & Wellbeing team for guidance on the DSA and for assistance with your application.

If you're studying an eligible nursing, midwifery or allied health course, you may be able to receive additional financial support through the NHS Learning Support Fund. Eligible students can receive a training grant of at least £5,000 per year, which doesn't need to be repaid, alongside your Student Finance funding. Additional support may also be available depending on your circumstances.

NHS Bursaries offer non-repayable tuition fee and living cost support for some year(s) of study on our 5-year MBBS and 4-year graduate entry MBBS courses. The NHS Bursary funding available depends on the course and year of study, so please visit our NHS-funded degrees pages for full details.

Getting advice 

If you need advice about student finance or funding, please contact the Student Funding Team by submitting a query through Support@City. Lunchtime appointments will be available to book from August 2026. Booking details and further information will be available on the Student Hub at that time.

For queries about tuition fee payments, refunds, deposits, invoices, - please email the Income team or visit the Income team’s Student Hub pages.

The Student Union’s Money Advice Service can help you manage your finances. Check out Save The Student for a budget spreadsheet, bank account tips, and ways to make your money go further.

Cost of living support

The University has a range of initiatives and support to help make student life affordable. Check these out on the Cost of Living support pages.

Opening a student bank account 

Whether you are opening a bank account in the UK for the first time, or you're looking to transfer an existing account to a student account, you should shop around to make sure you get the best deal that suits your needs.

When choosing, remember to check:

  • The amount of interest-free overdraft that's available
  • How much the interest rate is for additional authorised borrowing
  • If they offer a credit card and what the charges are for it

The Student Adviser team in the Student Support Hub can help you obtain a status letter for opening a bank account. More information about obtaining a student status letter is available on the Student Hub.

Organise your money and funding (PG)

Exploring your funding options

Master’s and Doctoral Loans are available for postgraduate study and can be used toward tuition fees, maintenance loans or both.

It can take several weeks for these applications to be processed so if you’re considering applying, don’t delay.

Additional funding options:

There are a range of scholarships and bursaries available at City St George’s.

If you experience unexpected financial difficulties during your studies, you may be eligible for the Student Support Fund (formerly known as the University Hardship Fund). It provides financial support to eligible new and continuing students who need extra help with essential living and study costs. The fund will be available during Term 1. Visit the Scholarships and Bursaries page for full eligibility details, application information and key dates.

Studying a postgraduate pre-registration healthcare course? You may be eligible for the same funding as undergraduate courses, as well as support from the NHS Learning Support Fund.

The Alternative Guide to Postgraduate Funding includes guidance on approaching Trusts and Charities for financial support - you'll need these details to login: Username -fundssersvice@citystgeorges.ac.uk and password - rubber1!

If you are disabled, or if you have a specific learning difference, health or mental health condition, you may be able to access the Disabled Students' Allowance (DSA). You can find more information on the DSA, including eligibility and how to apply on the Government’s website.

Advice and support

The City St George’s support teams are here to help.

Student Funding team - If you need advice about student finance or funding, please contact the Student Funding Team by submitting a query through Support@City. Lunchtime appointments will be available to book from August 2026. Booking details and further information will be available on the Student Hub at that time.

Income team – are here to help with questions about tuition fee payments, refunds, deposits, invoices. Email the Income Team or visit the Income Team’s Student Hub pages.

Cost of Living support – City St George’s has a range of initiatives to help make student life more affordable. Explore what’s on offer on the Cost of Living support pages.

Opening a student bank account

If you’re exploring whether a student bank account is right for you, remember to check:

  • The amount of interest-free overdraft that's available
  • How much the interest rate is for additional authorised borrowing
  • If they offer a credit card and what the charges are for it

The Student Adviser team can help you obtain a status letter for opening a bank account. Please include your student ID number when you get in contact with them.