SHMS SEAtS E-attend Pilot FAQs - Frequently Asked Questions (FAQs)

To make accessing your timetable easier, we would recommend you change the default homepage on Count Me In (SEAtS) to your Profile. To do this, you will need to:

1. Log into the web-browser version of Count Me In (SEAtS) on your laptop, using your legacy City email address (Firstname.Lastname@city.ac.uk) and password.
2. Click your name in the top right corner of the screen- this will prompt a drop-down list to appear.
3. Click on ‘Settings". You will now be in the "My Preferences" section of the site.
4. Of the options available, go to ‘Default Landing page’ and select ‘My Profile’.
5. The system will automatically update, and a box with the text ‘Actions updated successfully’ should appear to confirm this.

Watch our handy step-by-step video for further guidance and get in touch with the SHMS Attendance team if you have any issues.

• Find your class in the calendar of the Count Me In (SEAtS) system.
• Click the class link within 15 minutes before the scheduled class start time.
• Your online attendance will be registered automatically once you do this.✓

You can watch your lectures via SEAtS by following the steps below or watching our short video tutorial.

Please note: To make accessing your timetable easier, we would also recommend you change the default homepage on SEAtS to your Profile.

1. Open the web-browser version of SEAtS.
2. Log in with your legacy City email address (Firstname.Lastname@city.ac.uk) and password. You will be prompted to verify your account using Multi-Factor Authentication (see our set-up guide for help).
3. Go to your calendar to view your timetable. Your online sessions will only display a link to watch the lecture 15 minutes before its scheduled start time.
4. Click the link and confirm your City St George’s login when prompted. You will be directed to a Moodle page.
5. Click “Open in new window” and select your lecture from the sessions listed in Live Lecture Capture (EchoVideo).

Your attendance will automatically be recorded.

Your attendance is recorded automatically when you join your lecture through the lecture link. However, how your attendance is recorded will depend on what time you click on the lecture link:

• If you join within 15 minutes of the start → you will be marked as “Attended”.
• If you join 15–30 minutes after the start → you will be marked as marked “Late”.
• If you join more than 30 minutes after the start → you will be marked as “Absent”.

If you join late, you will still count as attended in your overall attendance percentage.

The earliest you can join your lecture is 15 minutes before the scheduled start. If you try to join before that, you may be able to access your lecture, but your attendance will not be recorded.

Joining your online lecture is the same as tapping in for in-person lectures.

• If you join within 15 minutes of the start → you will be marked as “Attended”.
• If you join 15–30 minutes after the start → you will be marked as marked “Late”.
• If you join more than 30 minutes after the start → you will be marked as “Absent”.

If you join late, you will still count as attended in your overall attendance percentage.

The same rules apply for both online and in-person lectures:

• Absences up to 7 consecutive days → No formal process required, though repeated absences may result in follow-up from your School.
• Absences of 8 days or more → You must submit an Authorised Absence request through the SEAtS student mobile app. Supporting evidence (e.g. a medical letter) will be required. To do this:
• Click the ‘Requests’ section at the bottom of the app
• Click the blue plus (+) icon
• You will be directed to submit a new request, select ‘Absence’
• Fill in the form accordingly, attaching your supporting evidence and press ‘Send’

In all cases, make sure you catch up on missed learning via Moodle and contact your Module Leader if you need additional support.

If you experience any technical issues, try closing any windows that were on the platform and try accessing the website again via a new and fresh browser window (Google Chrome or Microsoft Edge preferable).

If the issues persist, please complete our technical support form so our IT team can investigate further and email the SHMS Attendance team to have your attendance record updated, and use the emergency links on Moodle to access your online lecture.

If the lecture link in your Count Me In (SEAtS) calendar is not working, please close any windows or tabs that may have previously been open on the platform. Then, try accessing the link again using a new browser window (Google Chrome or Microsoft Edge are recommended).

If you try to use a browser window that has been logged into the platform for a long time, your session may have expired. This can cause the page to freeze or become unresponsive, which can prevent you from accessing your online lectures.

• If using Safari, please turn off “Prevent Cross-Site Tracking".
• Avoid private/incognito mode or VPNs, as these block login tokens.

If the page is unresponsive or does not display any data, manually enter the URL below into a new browser window, or try a different browser:

https://city.seats.cloud/angular/#/me?tab=Profile

and go to the Calendar section, select your online lecture, and click ‘Watch’. This should open Microsoft Teams.

If the lecture link is still not working, use the emergency link provided on your module Moodle page. This should only be used for technical issues — joining via the links on Moodle will not register your attendance and you will be marked as “absent”.

If using the emergency links, please complete our technical support form so our IT team can investigate further and email the SHMS Attendance team to have your attendance record updated.

If you joined your online lecture via the Count Me In (SEAtS) platform within the attendance registration window, your attendance will usually be confirmed immediately in the SEAtS mobile app. In some cases, however, it can take up to 24 hours for your attendance to appear.

Please allow up to 24 hours and check again. If your attendance is still not showing after this time, contact the SHMS Attendance team, and we will be happy to assist.

This may be because you haven’t completed your registration. Please complete registration and collect your Student ID card. If you have already done this and still cannot log in, please contact the SHMS Attendance team at shmsseats@citystgeorges.ac.uk.

If your lecture is missing, it usually means you haven’t been allocated correctly. Please contact your Course Officer, who can resolve this.