Working with us
At City St George’s, we are committed to working with agents who meet the highest standards of integrity and professionalism. As part of this, all of our contracted agents are expected to operate in line with the UK Governments Agent Quality Framework.
By adhering to the AQF, you help us uphold the UK’s reputation as a world-class study destination and deliver the best possible experience for international students.
What is the AQF?
The AQF provides national standards and guidance to ensure international students working with education agents and counsellors receive accurate, ethical and transparent information throughout their journey to study in the UK.
What are the expectations and principles of the AQF?
As one of our trusted partners, you are expected to follow the principles set out in the AQF. They are:
- Ensure good agent governance and informed student choice
- Promote ethical practices and increase transparency
- Complete or maintain relevant British Council training and certification where applicable.
Why the AQF matters for you:
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Strengthen your professional reputation to demonstrate your commitment to ethical practice recognised across the UK educational institutions
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Gain up-to-date knowledge and information to help students make informed decisions and prepare for study in the UK.
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Stand out as a trusted representative for UK study, helping you attract and retain more students.
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UK agent and counsellor engagement hub
Information, resources and updates from the British Council for agents and counsellors working with UK-bound international students.
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UK agent and counsellor training
British Council training programme certifying agents’ knowledge and understanding of the UK as a study destination.
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Database of certified agents and counsellors
A public-facing database of certified counsellors, who have passed the training, students and parents can access
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The National Code of Ethical Practice for Education Agents
A code of practice setting out the standards and best practices expected of agents, aggregators and marketplaces representing UK education providers.
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The Good Practice Guide for Providers Using Education Agents
A guide to education agent management best practices for UK education providers.
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The Good Practice Guide for UK Education Agents Partnering for Quality
A guide for education agents partnering with UK education providers to deliver high quality applicant experiences.
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The Student Guide to Choosing an Education Agent
A guide for students and parents on selecting a well-trained and ethical education agent.
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UK International Education Sector's AQF Pledge
A pledge from City St George’s to demonstrate our commitment to the AQF.
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AQF agency management course
Training providing international education agencies who recruit students for UK higher education providers with sufficient knowledge and understanding
